Refund Policy

1. Overview

At Vuppo, we want you to have a good experience with our services. We understand that circumstances can change and that you may need to request a refund. Please review this Refund Policy before making a purchase.

This policy applies to purchases made directly through Vuppo. Nothing in this policy limits any refund rights that cannot be excluded under applicable law.

2. Refund Eligibility

To be eligible for a refund, all of the following conditions must be met:

• Eligible credit type: Refund requests apply only to credits included with a subscription ("subscription credits"). Credits purchased separately as an add-on or credit pack ("add-on credits") are non-refundable.
• Three-day request window: You must submit your refund request within 3 calendar days of the applicable subscription purchase.
• Credit usage limit: You must not have used more than 50 subscription credits from the applicable purchase. If you have used more than 50 subscription credits, you are not eligible for a refund, even if you submit the request within 3 days.

Requests that do not meet all of these requirements are not eligible for a refund, except where applicable law requires otherwise.

3. How to Request a Refund

If you meet the eligibility requirements, email support@vuppo.ai within 3 calendar days of your purchase. Your request must include:

• The email address associated with your Vuppo account
• Your order number
• The purchase date
• The reason for your refund request

Providing complete and accurate information helps us review your request promptly. Add-on credits remain non-refundable.

4. Refund Review and Processing

After receiving your request, we will review whether it meets this policy and notify you of the outcome. If approved, the refund will be issued to the original payment method.

The refund amount may be reduced by a processing fee of no more than 6% of the original payment. Your bank or payment provider may require additional time to post the refund after we process it.

5. Subscription Cancellation

Canceling a subscription stops future renewals but does not automatically create a refund for the current billing period. A refund must be requested separately and must meet the eligibility requirements above.

6. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be published on this page with a revised "Last updated" date. We encourage you to review this policy before making a purchase.

7. Contact Us

For questions about refunds, eligibility, or processing fees, contact us at support@vuppo.ai.