Privacy Policy

1. Introduction

This Privacy Policy explains how Vuppo AI ("Vuppo," "we," "us," or "our") collects, uses, discloses, and protects information when you visit our website, create an account, or use Vuppo's products and services (collectively, the "Services"). It also explains the choices and rights available to you.

By using the Services, you acknowledge that you have read this Privacy Policy. If you do not agree with it, please do not use the Services.

2. Information We Collect

2.1 Information you provide

We collect information you provide directly, including:

• Account information: name, email address, password or authentication details, and profile information.
• Payment and transaction information: plan, order, invoice, and transaction details. Payment card information is handled by our payment providers and is not stored in full on Vuppo's servers.
• Content and prompts: text prompts, images, videos, audio, files, and other materials you upload, submit, create, or process through the Services ("User Content").
• Communications: information you provide when contacting support, reporting a problem, or responding to a survey.

2.2 Information collected automatically

When you use the Services, we may automatically collect:

• Usage information: pages and features viewed, actions taken, generation settings, timestamps, and referring pages.
• Device and network information: IP address, browser type, operating system, device identifiers, language, and approximate location derived from IP address.
• Cookies and similar technologies: information used to keep you signed in, remember preferences, understand product usage, and protect the Services. You can manage cookies through your browser settings, although disabling essential cookies may affect functionality.

2.3 Information from other sources

We may receive information from authentication providers, payment processors, analytics providers, fraud-prevention services, and other business partners, in accordance with their own policies and applicable law.

3. How We Use Information

We use information to:

• Provide, operate, maintain, and personalize the Services.
• Create and deliver AI-generated images, videos, edits, and other requested outputs.
• Authenticate accounts, process payments, manage credits or subscriptions, and provide customer support.
• Send service messages, security notices, billing communications, and administrative updates.
• Monitor performance, troubleshoot issues, improve features, and develop new products.
• Detect, investigate, and prevent fraud, abuse, security incidents, and violations of our Terms of Service.
• Comply with legal obligations and enforce our agreements.

We may use aggregated or de-identified information for analytics, research, and product improvement. We do not use such information to identify you.

4. AI Processing and User Content

We process User Content as necessary to provide the features you request, including routing requests to selected AI model or infrastructure providers. You are responsible for ensuring that you have the rights and permissions needed to submit User Content and that it does not violate applicable law or the rights of others.

Unless we separately notify you and obtain any consent required by law, we do not use private User Content to train general-purpose AI models. We may use limited operational data, feedback, and aggregated or de-identified information to maintain safety, prevent abuse, and improve the Services.

You should not submit sensitive personal information, confidential business information, or information about another person unless you have a lawful basis and all required permissions to do so.

5. How We Share Information

We may share information in the following circumstances:

• Service providers: with hosting, storage, authentication, payment, email, analytics, customer support, security, and AI infrastructure providers that process information on our instructions.
• Business transfers: in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar transaction.
• Legal and safety reasons: when reasonably necessary to comply with law, legal process, or government request; protect the rights, safety, or property of Vuppo, our users, or the public; or detect and address fraud, security, or technical issues.
• With your direction: when you ask us to share information or use an integration that requires sharing.
• Aggregated information: information that cannot reasonably be used to identify you.

We do not sell your personal information for money. We do not share it for third-party direct marketing without your consent.

6. International Data Transfers

Our providers and systems may process information in countries other than the country where you live. Where required, we use appropriate safeguards for cross-border transfers and handle information in accordance with applicable data-protection law.

7. Data Retention and Deletion

We retain information for as long as needed to provide the Services, maintain business and financial records, resolve disputes, enforce agreements, and comply with legal obligations. Retention periods vary by the type of information and the purpose for which it was collected.

You may request access to, correction of, or deletion of personal information by contacting support@vuppo.ai. We may need to verify your identity before completing a request. Some information may be retained where required by law or where reasonably necessary for security, fraud prevention, or dispute resolution.

8. Your Choices and Rights

Depending on where you live, you may have rights to access, correct, delete, export, or restrict the processing of your personal information, and to object to certain processing or withdraw consent. You may also update account information through the Services and unsubscribe from non-essential marketing messages using the link in the message.

To exercise a privacy right, contact support@vuppo.ai. You may have the right to complain to your local data-protection authority if you believe your rights have been violated.

9. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information, including access controls and encryption in transit where supported. No online service can guarantee absolute security. Please use a strong, unique password and notify us promptly if you suspect unauthorized access.

10. Children's Privacy

The Services are not directed to children under the age required by applicable law. We do not knowingly collect personal information from children who are not permitted to use the Services. If you believe a child has provided us with personal information, contact support@vuppo.ai so we can review and delete it where appropriate.

11. Third-Party Links and Services

The Services may contain links to third-party websites, integrations, or services. We are not responsible for the privacy practices of those third parties. Please review their privacy notices before providing information to them.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and change the "Last updated" date. If a change is material, we will provide additional notice where required by law.

13. Contact Us

For privacy questions, requests, or complaints, contact us at support@vuppo.ai.